by Natasha Wilks | Nov 30, 2010 | Client Connection, Communication Skills, Emotional Engagement, Performance Coaching
It was 3am and my 20 month old wasn’t well. She’d been ok a few hours previously but now she was grunting, groaning and breathing fast. I knew something wasn’t right and decided to take her to the hospital. Some nappies, a change of clothes shoved...
by Natasha Wilks | Nov 24, 2010 | Client Connection, Communication Skills, Emotional Engagement, Leadership Skills
Dr Michael Sasevich is a cardiothoracic transplant surgeon. What I found powerful in this video is where he talks about dying. That one statement conveyed with such certainty and confidence can instill immediate trust and credibility. How do you communicate with your...
by Natasha Wilks | Oct 8, 2010 | Client Connection, Communication Skills, Leadership Skills, Performance Coaching
Customer service Building relationships Communication and leadership skills Connecting with clients Employee engagement What is it? Why is it important? People just want the quick & cheap, don’t they? YES & NO! Some people do… They just want the...
